Customer Support Engineer (Amsterdam/Joure) - Order2Cash

Order2Cash is recruiting a Customer Support Engineer for our Customer Support Team

For our rapidly expanding organization, we’re looking for a Customer Support Engineer. If you like to be challenged, would like to build on something meaningful and if you are not afraid to take ownership, this is your opportunity to join our internationally oriented company. We have a tremendous opportunity ahead, where you will be part of a high-performing team with like-minded individuals.

About Order2Cash

Order2Cash is a pioneering provider of enterprise-class financial software solutions. Our revolutionary platform, Order2Cash.com offers an unparalleled collection of automation and efficiency tools, supporting the complete order-to-cash cycle; from credit risk and customer assessment to secure digital contract signing, from e-Invoicing to online payments and from cash application through to credit management, collections and more. Our products empower the work of the world’s leading brands, including many Fortune 500 companies. With Straightforwardness and Quality focus as primary company values, we approach our customers and colleagues accordingly.

What are your responsibilities as Customer Support Engineer?

You assist our customers with operational and technical problems when using our Order2Cash products and services. Your responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. At the same time you also take ownership of the progress of registered tickets and keeps the customer appraised of the progress.

As a customer support engineer all your actions and initiatives are taken in order to maximize customer satisfaction.

Who are we looking for as Customer Support Engineer?

To be successful as a Customer Support Engineer, you should be an excellent communicator who’s able to earn our customers’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support.

We are looking for a person with strong phone contact handling skills and who is an active listener. Someone who is capable of dealing with peak-moments of activities and who is able to work both independently as well within a team. You should also be able to analyse and report product malfunctions as well as taking part of testing of delivered software changes if required

  • Several years of relevant experience as a Customer Support Engineer of similar Customer Support role;
  • Experience with software based services incl. exchange of data;
  • Excellent individual problem-solving skills;
  • Empathetic as a team player;
  • You have a Hands-on mentality and a proactive attitude, taking action and anticipating opportunities;
  • You are fluent in English and Dutch, written and oral (any additional languages are preferable).

Our offer

Order2Cash offers you an exciting and challenging role within a growing international organization. We innovate and collaborate, and we grow accordingly. Our goal for our personnel: develop the right people for the right position. We focus on personal growth and self-development, but it’s your growth so take charge!

Hours and Location: 32-40 hours a week in Amsterdam or Joure (Friesland)

Contact: For additional information or to apply for the position, please contact HR via hr@Order2Cash.com