FAQ Invoice2Deliver for Senders and Receivers - Order2Cash
What is Invoice2Deliver?

Invoice2Deliver is automated invoicing for a better cashflow. Deliver invoices anywhere, at any time, in any format and through any channel. Control your entire invoicing process through a single interface and reduce the overall time to payment. Invoice2Deliver provides you with all the tools you need to meet customer demands for faster, standardized e-Invoicing across all the product lines, business areas, and geographies you operate in.

[+] Information for senders
[+] What new functionalities are added to Order2Cash recently?

We have montly releases on our platform. On your Order2Cash dashboard you can find the latest version.

[+] I regularly receive messages back about not being able to deliver emails. How is that possible?(Bounce messages)

This can have many causes, but possible your customer rejects the message out on the basis of an SPF check. The following help pages you can read more about this phenomenon, and we provide the solution. Go to the help page SPF record checking

[+] Can I add attachments to an invoice?

It is possible to add attachments to an invoice. This is only until the moment we offer your files to your customers. (The moment of the batch processing). On the page below we give detailed explanations how you to deal with attachments to get them attached to your invoices. Go to the help page attachments

[+] Receiver wants additional attachment received in e-mail?

It is possible to add an additional attachment to the invoices notification to the customer. Through the following pages, we give a detailed explanation about this topic. Go to the help page on adding (additional) attachments.

[+] How can I send an invoice to a customer again?

It is possible to offer a invoices again to your customer. This can be at the same address where the invoices initially to is sent or to an email address of your choice. Through the following pages, we give a detailed explanation about this topic. Go to the help page about sending again

[+] Search my loaded documents in the web portal.

You want to see a loaded document? That can easily going through the following steps. Go to the help pages searching loaded document

[+] What can be adjusted by me in Order2Cash?

You want to adjust attributes in Order2Cash web portal, but how do I do that? The following link explains how to customize attributes. Go to the help page about what can I change in Order2Cash

[+] Changing Delivery Channel for your receiver

It is possible to be tested first to change a delivery channel for your recipient (s) this change. For more information, please click the link below. Go to the help page Changing Deliver Channel

[+] How can I see if a recipient already has an active Invoice2Deliver account?
You can check this by going to the tab ‘Receivers’. Look up the receiver in question based on their customer number. Once located, click on the customer number to view their customer card. Here you can see if the receiver has an Invoice2Deliver account or not. A checkmark signifies a customer with an active, valid account. The checkbox will be empty if they do not have an account.
[+] How can I create an account for a recipient?
You can create an account by sending a registration invitation to the recipient. To do this, go to the tab ‘Receivers’. Then search for the customer number, select them in the list and click on the option to send registration.
[+] One of my receivers has lost their credentials. What should I do?
First check the system to verify that they have an account. If an account exits, then you can resend their details to them. If the recipient does not have an account then you can send them a registration invite.
[+] In what format should I supply my invoice data to make use of the available delivery channels?
Invoice2Deliver supports IIF and UBL2.0 formats, but UBL2.0 formatted data is required to send invoices to the delivery channels.
[+] When I click on the ‘View invoice’ button in an email I am redirected to the Invoice2Deliver login page. Why is this happening?
This sometimes happens when an email is not recognized as ‘safe’ by an email program (GMail, Outlook etc.) If this occurs, you can use the ‘Link Backup’ link situated at the bottom of your email. This link will take you directly to your invoice.
[+] My receiver has lost/forgotten their password. How can I send them a new one?
You can reset the password of a receiver by going to the Recipients tab -> Account Number -> Password Reset.
[+] My receiver can’t view all of our invoices (from all businesses) in Invoice2Deliver? Why is this?
This can occur when you have multiple customer numbers related to one account and not all of them are linked to their Invoice2Deliver account. You can solve this by sending the receiver a connection request email. They can use the provided link in that email to update and verify their account.
[+] A batch delivery is unsuccessful, what now?
In the batch report you will be notified of any invoices that were not processed properly. Next, log on to Invoice2Deliver to find out what error has occured. From here you can take the relevant action to fix the issue. The Invoice2Deliver dashboard shows the status of your batch processing. Colour-coded icons provide a quick reference into the status of your batches. Clicking on a batch number will provide you with more details. The processing icon is Green, what does this mean? Symbol:  No errors or warnings. Everything was processed correctly. Action: None The processing icon is Orange, what does this mean? Symbol:  At least one invoice within the batch has a warning. Action: Check the warning indicator. Incorrect e-mail address: E-mail correct in their own system and send invoices manually from Invoice2Deliver. (Documents> Select invoice> Send by E-mail) Unsupported language: No action. We currently support only; Dutch, English, German, French, Spanish, Italian, Danish, Polish, Czech and Lithuanian. * The invoice number is listed in the column ‘Document / File’ in the process overview on your dashboard. The processing icon is red, what does this mean? Symbol:  At least one invoice was unable to load into the system and therefore can not be sent to the client. Action: Check the warning indicator. Missing PDF: This error tells you that, when processing, the system was unable to deliver a PDF version of the invoice. The system requires all invoices to be available in both XML and PDF formats in order to deliver a batch successfully. In this instance, the PDF document is missing. Action: Verify that the file may nevertheless still delivered and successfully processed. In the ‘Files’ tab, check to see if the file is located in file searching and see if there is a file with the status ‘Processed’ in column ‘status’. If so: No additional action is required. The error file can be deleted in the tab ‘Files’. Find the file in the list and click ‘Delete’. The error message will not be shown in your report processing. If no: The invoice (PDF and XML) should be re-submitted. Missing XML: This error tells you that, when processing, the system was unable to deliver an XML version of the invoice. The system requires all invoices to be available in both XML and PDF formats in order to deliver a batch successfully. In this instance, the XML document is missing. Action: Verify that the file may nevertheless still delivered and successfully processed. In the ‘Files’ tab, check to see if the file is located in file searching and see if there is a file with the status ‘Processed’ in column ‘status’. PDF file corrupt. This can mean two things. If so: No additional action is required. The error file can be deleted in the tab ‘Files’. Find the file in the list and click ‘Delete’. The error message will not be shown in your report processing. If no: The invoice (PDF and XML) should be re-submitted. PDF incomplete: It may happen that a PDF is not completely installed on our system. Action: The invoice (PDF and XML) should be re-submitted. PDF security: PDF Invoices should not contain active security features. A digital signature must be applied to the document when security features are enabled. Invoice2Deliver does not support this as standard. Action: Remove the Secure PDF and the deliver the invoice (PDF and XML) once again. Validation errors in the content of the XML: It is possible that the XML that is sent is not complete or does not meet the validation requirements of the system. You see assist reporting on the rules which validation error has been detected. Action: XML errors and correct the bill (PDF and XML) both deliver again. * The invoice number is listed under the column ‘Document / File’ in the process overview on your dashboard.
[+] How can I check if all invoices are entered?
On the Dashboard you can view all invoices waiting to be processed. In addition, the files can be found in the ‘Files’ tab.
[+] What filetypes does Invoice2Deliver support?
[+] How can I convert a customer to a new delivery channel?
To transfer a customer to a new delivery channel you must first send a request to the Invoice2Deliver support team. The support team will help in setting up a test delivery to the new channel and assist in converting the sender’s details. If the sender has already completed the testing and has permission to send to the channel, then you can convert the customer’s details in the ‘Recipients’ tab. Tab: Receivers> Account Number Search> Account Number click> delivery channel> select delivery channel> enter data.
[+] How do I know if an emailed invoice has been delivered to the recipient?
Invoice2Deliver can not see whether an invoice has actually arrived in the appropriate inbox of the receiver. Invoice2Deliver can tell you with certainty when an invoice has been sent to that address. You can check this under the ‘Documents’ tab. Documents -> search for the invoice number and then view the ‘Delivery Status’ column to check the status.
[+] How is it that all invoices are marked as read during the processing of invoices?
The default setting is marked as read when sending invoices as PDF documents. This is a necessary step, as otherwise we would be unable to see whether an invoice is opened or not.
[+] Information for receivers
[+] How can I create an account?
You can create an account via any invoice you receive. You can create an account via a registration request from the manufacturer or from an invitation sent by our support department.
[+] How can I register if I do not have an account yet?
You can register yourself through each invoice by following these steps : Open the notification e-mail -> click on the ‘View invoice’ button -> click on the ‘Register’ button when the browser window has loaded.
[+] What is the username of my account?
The email address that receives the invoice is your username.
[+] I have forgotten the password to my account, what now?
You can obtain your password using the password option on the login page .
[+] I have lost/forgotten my login data. What should I do?
The first check is to see if you already have an account. You can check this simply by looking at an invoice you have received from our notification system. If, in the e-mail, you can see the following two buttons, ‘Login Invoice2Deliver’ and ‘View invoice,’ then you have an account. The email address that receives the invoice is your username. The password can be requested via the password function on the login page. You can also contact the sender of your invoices. They can see if you have an existing account or not. The sender of the invoice can also indicate your username and resend the details to your email address. If you do not have an account, they can send you a registration invitation.
[+] I can not see all of my invoices from a particular sender in Invoice2Deliver. Why is that?
It is possible that your sender has multiple customer numbers for your account and not all of them are linked with your Invoice2Deliver account. You can solve this by sending a connection request to your sender via email. The sender will send you an email containing a link you can use to activate the connection and link all invoices to your Invoice2Deliver account.
[+] When I click on the ‘View invoice’ button in an email I am redirected to the Invoice2Deliver login page. Why is this happening?
This sometimes happens when an email is not recognized as ‘safe’ by an email program (GMail, Outlook etc.) If this occurs, you can use the ‘Link Backup’ link situated at the bottom of your email. This link will take you directly to your invoice.
[+] General support topics
[+]How do I change the email address of my Order2Cash account?

Here you can easily change your email address. Click on the link below
Go to the help page how do I change the email address of my Order2Cash account?

Contact the support team

If your question can’t be answered using our help pages you can always contact the Order2Cash support team using this form.